Shipping policy

Where We Ship
We ship to the United Kingdom.

Order Processing
Orders are picked, packed and dispatched within 1–2 working days of payment clearing. Orders placed at weekends or on public holidays are processed on the next working day.

Delivery Options
Service | Estimated delivery | Cost
Standard delivery (Royal Mail) | 4–6 working days | FREE

Total time from order to delivery is typically 5–8 working days.

Delivery estimates are given in working days and run from dispatch, in addition to the processing time above.

Order Status & Tracking
Once your order has been dispatched you will receive an email containing a tracking number and a link to follow your parcel. Please allow up to 24 hours for the carrier's tracking to update after dispatch.

Delays
In rare cases — high order volumes, public holidays, or adverse weather — deliveries may take longer than estimated. We will email you promptly if this affects your order.

Missing Parcels
If your parcel has not arrived 4–6 working days after dispatch, contact support@freshgarden.uk. We will open an enquiry with Royal Mail and either replace the order or refund you in full. Under the Consumer Contracts Regulations 2013 the goods remain our responsibility until they are delivered to you.

Damaged or Incorrect Deliveries
If your order arrives damaged or incorrect, contact us within 14 days at support@freshgarden.uk with photographs so we can resolve it quickly.

Incorrect Addresses
Please check your delivery address carefully before completing checkout. We can amend an address within 12 hours of ordering. Parcels returned to us because of an incorrect or incomplete address will need to be re-sent at additional cost.

Duties and Taxes
All prices shown include UK VAT where applicable. We deliver within the United Kingdom only, so no import duties or customs charges apply to your order.

Contact
For any question about your delivery:
Email: support@freshgarden.uk
Phone: +44 7259 235411