Warranty Policy

 


Pulseride Limited Warranty

At Pulseride, we are committed to delivering high-quality electric bikes and stand behind the reliability of our products. We offer a 1-Year Limited Warranty on all electric bikes.

What Does the Warranty Cover?

This warranty covers manufacturing defects in materials or workmanship under normal use during the warranty period.

Covered components include:

  • Electric motor
  • Frame and fork
  • Controller and electrical system
  • Battery (manufacturer defects only)

What Is Not Covered?

This warranty does not cover:

  • Normal wear and tear (including tires, brake pads, chain, grips, pedals, and saddle)
  • Damage caused by accidents, misuse, neglect, or improper maintenance
  • Unauthorized repairs, modifications, or alterations
  • Natural battery degradation due to regular use over time
  • Water damage beyond the product’s intended resistance level

How to Make a Warranty Claim

To submit a warranty claim, please contact our support team with the following details:

Email: support@pulseride.uk

Please include:

  • Your order number
  • A clear description of the issue
  • Photos or videos showing the defect (if applicable)

Warranty Resolution

After reviewing your claim, our team may offer one of the following solutions depending on the situation:

  • Replacement of defective parts
  • Repair of the product
  • Full or partial product replacement

Additional Information

  • This warranty applies only to the original purchaser and is non-transferable
  • Replacement parts are provided based on availability
  • Our support team is available to assist with warranty-related inquiries

Pulseride is committed to ensuring customer satisfaction and product reliability.