Frequently Asked Questions (FAQ)
1. What products do you offer?
Pulseride specializes in high-quality electric bikes designed for comfort, performance, and everyday use. Our products are suitable for commuting, leisure riding, and general urban mobility.
2. Do you offer free shipping?
Yes. We offer free standard shipping on all orders, with no minimum purchase required.
3. How long does delivery take?
Orders are typically delivered within 5 to 10 business days.
Once your order is shipped, you will receive a tracking number by email so you can monitor your delivery.
4. Do your electric bikes come with a warranty?
Yes. All Pulseride electric bikes include a 1-year limited warranty covering manufacturing defects in the motor, battery, controller, and frame.
5. Can I ride the electric bike in the rain?
Yes, our electric bikes are designed for light rain and normal wet conditions.
However, we recommend avoiding deep water, heavy rain exposure, or high-pressure washing to protect electrical components.
6. How do I operate the electric bike?
Our bikes are designed to be easy to use, with an intuitive display and multiple riding modes, including pedal assist and throttle (depending on the model).
Each order includes basic instructions, and our support team is available if you need assistance.
7. What is the weight capacity?
Most Pulseride electric bikes support riders between 120 kg and 150 kg, depending on the model.
Please refer to the product page for exact specifications.
8. How do I charge the battery?
Charging is simple. Connect the charger to a standard power outlet.
Many of our models include removable batteries, allowing you to charge them either on or off the bike.
9. Do you provide customer support after purchase?
Yes. Our support team is available to assist with any questions, technical issues, or order-related inquiries.
10. Do you accept returns?
Yes. We accept returns within 30 days for unused items in their original packaging.
Please refer to our Return Policy for full details.