Refund Policy


At Pulseride, we are committed to delivering high-quality products and a reliable shopping experience. If you are not completely satisfied with your purchase, we’re here to help. Please review our policy below.

Returns

We accept returns within 30 days of receiving your order.

To be eligible for a return, items must be:

  • Unused and in original condition

  • Returned in their original packaging

  • Free from damage or signs of wear

How to Request a Return

To start a return, please contact our support team at support@pulseride.uk with your order number and details of the item.

Once your request is approved, you will receive instructions on how to return your item.

Please note:

  • Return shipping costs are the responsibility of the customer

  • Original shipping fees are non-refundable

Refunds

After we receive and inspect your return, we will notify you regarding the approval of your refund.

If approved, your refund will be issued to your original payment method within 7–10 business days.

Partial Refunds

In certain cases, only a partial refund may be granted:

  • Items returned with visible signs of use or damage

  • Items returned without original packaging

Exchanges

We do not offer direct exchanges at this time.

If you would like a different product, we recommend returning your item for a refund and placing a new order.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us as soon as possible at support@pulseride.uk with your order details and clear photos of the issue.

We will assess the situation and offer a suitable solution, including a replacement or full refund where applicable.

Non-Returnable Items

The following items cannot be returned:

  • Custom or personalized products

  • Clearance or final sale items

  • Gift cards

Sale Items

Refunds are only available for regular-priced items. Sale items are not eligible for refunds.

Contact

For any questions regarding returns or refunds, please contact us at:

Email: support@pulseride.uk

Thank you for choosing Pulseride.